A case study on using social media for e-participation: Design of Initiative Mapper Web service

Abstract

This paper addresses the potential of using social media for improving inclusion of immigrants in society in general, but especially in decision-making about the policies and regulations concerning their life. We describe a case study, which was carried out according to the scenario-based design methodology and resulted with conceptual design and a prototype of a new social Web service called Initiative Mapper. This innovative Web service was designed in line with social media approach and it could be used for enhancing online collaboration between immigrants based on their needs, interests and ideas, through joint action and grass-foot level e-participation. Copyright 2011 ACM.