motivate and coordinate local volunteerism and problem solving. Inspired by the American barn raising tradition, ACTion Alexandria is designed to help local residents and service-oriented organizations collectively take action to address pressing local needs. This paper introduces "civic action brokering" as a new theoretical concept and frames it within a year-long evaluation of ACTion Alexandria. A mixed-method, case study approach was used to understand how social practices, roles, and technologies helped or hindered successful action brokering. Successes were attributed to a competent community manager, institutional support from an existing nonprofit brokering agency, effective use of social media, a synergistic partnership with nonprofits that helped grow each group's donor network, and emphasis on promoting immediate actions and soliciting ideas for Community Challenges among residents and nonprofit organizations. Copyright © 2014 ACM.
CITATION STYLE
Hansen, D. L., Koepfler, J. A., Jaeger, P. T., Bertot, J. C., & Viselli, T. (2014). Civic action brokering platforms: Facilitating local engagement with action alexandria. In Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW (pp. 1308–1321). Association for Computing Machinery. https://doi.org/10.1145/2531602.2531714
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