This paper describes the design and development of a context-aware fleet management system (CFMS) prototype for real-time accident handling in logistics using a design science approach. One of the most important decisions in fleet management is the optimization of vehicle scheduling during an accident, such as a vehicle breakdown and mechanical failure during delivery. The schedule planner has to assign another vehicle to take over the task; thus, accident handling needs the reassignment or re-scheduling of vehicles. The large number of available vehicles for reassignment and numerous trips in a day make rescheduling complicated and difficult to resolve. In this paper, we propose a CFMS integrated with global positioning system (GPS) for real-time vehicle positioning and eSeal enabled by the RFID technology, to help human planners with rescheduling. A CFMS prototype was built and evaluated in a real-world setting. The system prototype was satisfactory during evaluation. The system was found to be more effective by its potential users and field logistics experts in aiding real-time accident handling in logistics. The design science approach used to develop the prototype could form a basis for further research. © 2011 Elsevier B.V. All rights reserved.
CITATION STYLE
Ngai, E. W. T., Leung, T. K. P., Wong, Y. H., Lee, M. C. M., Chai, P. Y. F., & Choi, Y. S. (2012). Design and development of a context-aware decision support system for real-time accident handling in logistics. Decision Support Systems, 52(4), 816–827. https://doi.org/10.1016/j.dss.2011.11.016
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