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Developing Leadership Skills in Nonverbal Communication: A Situational Perspective

by M. Remland
Journal of Business Communication ()

Abstract

This paper addresses the importance of developing leadership skills in the encoding and decoding of nonverbal messages. It takes the position that impressions formed in superior-subordinate relationships are often determined by the nonverbal communication that occurs in face-to-face meetings. Based on social exchange principles, a situational view of considerate leadership behavior is developed where a superior attempts to make interaction less costly and aversive to subordinates by adapting to them nonverbally. A taxonomy of nonverbal displays of status, consisting of kinesic, proxemic, and temporal norms, is presented, which shows how supervisors often abuse the physical presence, personal territory, and time of their employees. It is suggested that superiors become more aware of these significant nonverbal messages. [ABSTRACT FROM AUTHOR]

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