Sign up & Download
Sign in

Emotional labor: A conceptualization and scale development

by Theresa M. Glomb, Michael J. Tews
Journal of Vocational Behavior ()

Abstract

Despite increased research attention, the emotional labor construct remains without a clear conceptualization and operationalization. This study designed a conceptually grounded, psychometrically sound instrument to measure emotional labor with an emphasis on the experience of discrete emotions - the Discrete Emotions Emotional Labor Scale (DEELS). This conceptualization and operationalization of emotional labor departs from existing efforts because it focuses on the behavior of emotional expression, encompassing genuine, faked, and suppressed positive and negative emotional displays. Results provide initial evidence for the convergent, discriminant, and criterion-related validity of the DEELS. © 2003 Elsevier Science (USA). All rights reserved.

Cite this document (BETA)

Page 1
hidden
Page 2
hidden

Readership Statistics

92 Readers on Mendeley
by Discipline
 
 
 
by Academic Status
 
32% Ph.D. Student
 
13% Doctoral Student
 
11% Student (Master)
by Country
 
5% United States
 
3% Australia
 
2% Germany

Sign up today - FREE

Mendeley saves you time finding and organizing research. Learn more

  • All your research in one place
  • Add and import papers easily
  • Access it anywhere, anytime

Start using Mendeley in seconds!

Already have an account? Sign in