Abstract
The effect of information-technology applications is that, more than ever, knowledge is power. In this case, the market power will lie in satisfying guests' knowledge-based needs.
Cite
CITATION STYLE
APA
Olsen, M. D., & Szabo, K. (2000). Experience-based travel: How technology is changing the hospitality industry. Cornell Hotel and Restaurant Administration Quarterly. https://doi.org/10.1016/S0010-8804(00)88883-7
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