A general reference department achieved a high score on the Wisconsin-Ohio Reference Evaluation Program. Intensive use of electronic resources, a good reference collection, good architecture, administrative support, and, most importantly, adequate time provided by the consultation model contributed, in this case, to high-quality service. © 1996 JAI Press Inc. All rights of reproduction in any form reserved.
CITATION STYLE
Stalker, J. C., & Murfin, M. E. (1996). Quality reference service: A preliminary case study. Journal of Academic Librarianship, 22(6), 423–429. https://doi.org/10.1016/S0099-1333(96)90002-6
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