RAISING CANE'S RESPONSE TO HURRICANE KATRINA INSTRUCTORS' NOTES

Abstract

Hurricane Katrina, the worst storm to hit the US mainland in recorded history, has just devastated New Orleans and the Mississippi Gulf coast. The streets of New Orleans are flooded as the protective levees have been breached in over 50 locations and an enormous storm surge with 20-foot waves has deluged Biloxi and the Mississippi Gulf coast. On the afternoon of Monday, Aug 29, 2005, news reports of horrific loss of lives and property are pouring in through the television sets temporary rigged up at Raising Cane's Chicken Fingers No. 2 on Lee/College Drive in Baton Rouge, the only location with electricity available to CEO Todd Graves and his top management team. With an effort, Graves reigns in his emotions and realizes that he is the leader and that hundreds of crew members will look to him for direction.