It has been argued that integrating tangible products with complementary through-life services into a high-value 'product-service' (P-S) solution is increasingly central to the business strategies of traditional 'product-dominant' organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction, and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for P-S integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.
CITATION STYLE
Johnstone, S., Dainty, A., & Wilkinson, A. (2008). In search of “product-service”: Evidence from aerospace, construction, and engineering. Service Industries Journal, 28(6), 861–875. https://doi.org/10.1080/02642060801990429
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