A "Smarter, Better, Faster, and Cheaper" Government: Contracting and Geographic Information Systems

Abstract

Testing guiding propositions of the Clinton-Gore National Performance Review (NPR), this study examines the role contracting can play in realizing the benefits of advanced information technology. The research evaluates the influence of contracting on the successful implementation and utilization of geographic information systems (GIS) in a local government setting. Based on a two-stage survey and in-depth case interviews, the results suggest that, while contracting may offer some advantages, over-reliance on contracting compromises the implementation and outcomes of GIS. To achieve the National Performance Review's recommendation of using computer technology to reinvent and re-engineer government processes, public managers should balance reliance on contracting with the development of effective in-house capacities in management, planning, and teamwork.