STATE OF THE ART IN SERVICE DESIGN AND MODELLING

Abstract

This document comprises the literature review on Service Design and modelling which constitutes the first deliverable of the task 2.1.4 in WP. 2.1,Extended Jet Engine Enterprise Scenario. The literature review draws on information from over one hundred international journal papers and books focusing on service design and modelling. The aim of this literature review is to obtain in-depth knowledge of historical and current service design practices; this information will enable the development of a design methodology for services in the context of total care products (TCP's). The recommendation for further work is to define a service system statically and perform test modelling of the selected service system in a computational tool that allows dynamic simulation. Dissemination: PU Deliverable/Output n°: D2.1.4_1 Issue n°:1 1