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Understanding, scoping and defining user experience: A survey approach

by Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, Joke Kort
Proceedings of the 27th international conference on Human factors in computing systems - CHI 09 ()


Despite the growing interest in user experience (UX), it has been hard to gain a common agreement on the nature and scope of UX. In this paper, we report a survey that gathered the views on UX of 275 researchers and practitioners from academia and industry. Most respondents agree that UX is dynamic, context-dependent, and subjective. With respect to the more controversial issues, the authors propose to delineate UX as something individual (instead of social) that emerges from interacting with a product, system, service or an object. The draft ISO definition on UX seems to be in line with the survey findings, although the issues of experiencing anticipated use and the object of UX will require further explication. The outcome of this survey lays ground for understanding, scoping, and defining the concept of user experience.

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408 Readers on Mendeley
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16% Design
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31% Ph.D. Student
27% Student (Master)
9% Student (Bachelor)
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4% United States
3% Germany
3% United Kingdom

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