Knowledge Management

Papers in this group tagged with "cscw"

1. Local expertise at an emergency call centre

   M. Normark, D. Randall in Conference on Computer-Supported Cooperative Work (2005)

   Some important research has been undertaken in recent years on knowledge management within the CSCW community, drawing attention to the inherently social properties of knowledge and how it is shared. Much of this work has demonstrated the complex…

   Added 2011-01-02 33 readers
2. Sharing Expertise: Beyond Knowledge Management

   Mark S. Ackerman, Volkmar Pipek, Volker Wulf (2003)

   Added 2011-01-02
3. Using a Room Metaphor to Ease Transitions in Groupware

   Saul Greenberg, Mark Roseman in Sharing expertise: beyond knowledge management (2003)

   There are many perspectives on how expertise can be managed and shared by people. For example, from an artificial intelligence perspective, key challenges include how we can get experts to articulate their knowledge (via knowledge elicitation…

   Added 2011-01-02
4. The Intellectual Challenge of CSCW: The Gap Between Social Requirements and Technical Feasibility

   Mark S. Ackerman in Human-Computer Interaction (2000)

   Over the last 10 years,Computer-SupportedCooperativeWork (CSCW) has identified a base set of findings. These findings are taken almost as assumptions within the field. In summary, they argue that human activity is highly flexible, nuanced, and…

   Added 2011-01-02
5. Why CSCW Applications Fail: Problems in the Design and Evaluation of Organizational Interfaces

   Jonathan Grudin in Proceedings of the Conference on Computer-Supported Cooperative Work (1988)

   Many systems, applications, and features that support cooperative work share two characteristics: A significant investment has been made in their development, and their successes have consistently fallen far short of expectations. Examination of…

   Added 2010-03-12 153 readers