Papers in this group
-
Initiativen, die Transparenz, offenen und möglichst einfachen Zugang zu Informationen, etwa in Wissenschaft und Verwaltung fordern und herstellen, gewinnen rasant an Bedeutung und beginnen sich immer weiter zu differenzieren. Die Forderungen reichen…
-
-
Der Begriff Innovation wird oft gleichgesetzt mit Erfindung und Patent. Dienstleis- tungsunternehmen stehen heute jedoch genauso wie produzierende Unternehmen im Wettbewerb um Kunden und die besten Dienstleistungen. Daher ist es auch für den Erfolg…
-
-
-
This document is intended to inspire transformative thinking using insight into startup culture and innovation methodologies. It’s a collection of talking points intended to stir the entrepreneurial spirit in library leaders at every level.
-
-
In early 2011 Macquarie University will open its new state of the art Library. Macquarie is unique among large Australian universities because it has always had only one central Library – so the decision to replace it was a significant one for our…
-
Macquarie University Library identified a need for a responsive and scalable way of delivering services, particularly IT services, which made best use of existing resources, developed a shared understanding of service provision across the Library…
-
-
Purpose – The purpose of this paper is to document the long-term, transformational change strategies that the authors are using to create a new Library at Macquarie University. Design/methodology/approach – The strategies are explained using the…
-
Purpose - The purpose of this paper is to provide an introduction to four articles from Reference Services Review focusing on the theme of library/IT mergers. It aims to place the articles that follow in their larger historical context and draw…
-
The Information Technology Service Management (ITSM) movement is gaining adopters throughout the world, expanding from the 2005 ratification of International Standards Organization (ISO) ISO/IEC 20000. However, this concept grew out of older…
-
Isn’t it time for universities to say that all the millions of square feet allocated to books in library stacks also represent a relic of history?
-
-
For many people, the public image of higher education is the classroom: faculty talking, with students intently listening and taking notes. Students’ progress toward a degree is measured by time spent in classrooms. The daily pulse of a college or…
-
-
The paper shows how Hanna Arendt's concept of the public sphere can help us to find a new approach to the space of the library. Since the Arendtian concept is limited by her strong affection for the ancient Greek Polis and her aversion to…
-
-