Our mission is to help you manage and share your research data. Besides the data which you openly disclose on our website (e.g. public profile information, comments in public discussions), you can also back up your research library to your individual account on Mendeley Web. When you do so, this means that information about the articles on your computer will be stored on our servers. We understand that this data contains private and confidential information, and we will do everything to preserve this privacy.
In treating your data, Mendeley follows three core principles:
1. Data is only uploaded when you are signed in.
Data is only uploaded to your Mendeley account when you have entered your account details into the Mendeley Desktop software.
2. You decide which data to share, and with whom.
Mendeley will never publish private or personally identifiable data. No one will ever know what you are currently researching or reading, unless you explicitly decide to share this data with other researchers. In addition, it is your decision whether to share this data with selected colleagues only, or with the entire Mendeley community.
3. Your data and your content is owned by you.
Whatever personal data and original content you upload to your Mendeley account is owned by you. We do not claim any ownership rights over your research. Of course, you can delete your data at any time.
From all registered and signed-in users' individual accounts, we anonymously aggregate document details, tags and statistics, some of which will be made available to the Mendeley community. Nothing about you personally can be inferred from the aggregated statistics. One example: The Mendeley community will be able to see that a certain paper had 7,153 readers and was the most popular paper in Biology last week. However, nobody except you will know whether you were one of these 7,153 readers.
In certain cases, we anonymously aggregate this data on an institutional level or other relevant segmenting and make that information available to the Mendeley community. For instance, customers who license the Mendeley Institutional Edition (the "MIE") will be able to see aggregated statistics broken out by institution. Again, nothing about you personally can be inferred from the information. One example: The MIE customers will be able to see that a certain paper had 1,543 readers within your institution. However, nobody except you will know whether you were one of these 1,543 readers.Mendeley also uses information extracted from files imported into signed-in users’ Mendeley software to help improve the discovery of published research on the Mendeley service. Snippets of documents in signed-in users’ Mendeley software may in the future form part of the search and recommendation results displayed by Mendeley. Mendeley does not display the full-text of such documents without the user’s or the publisher’s permission. If you do not want snippets of documents to appear in such results on Mendeley, you should not import these documents into your Mendeley software while you are signed in to the service.
We believe that aggregating the data in this way benefits both you and the academic community at large, because it
- improves the automatic document recognition in Mendeley Desktop (see Automatic Document Details Extraction),
- allows you unprecedented insights into the statistics and research trends of your academic discipline and your institution,
- gives you a better understanding of your own research habits and document collection,
- enables us to provide you with a research paper recommendation engine,
- lets you evaluate your impact on the research community,
- enables you to discover the most interesting people in your academic discipline,
- helps to create one of the world's largest academic databases, open and accessible to everyone.
Mendeley Limited is committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Mendeley Limited of Second Floor, Cardiff House, Tilling Road, London NW2 1LJ ("we", "us" or "our"). We are registered under the Act under number Z1344315.
If you choose to download the Mendeley software ("our software"), it will create a personal database (even if you are not online) of the articles and papers you catalogue, access, read and manage using our software. If you sign up for a Mendeley Web account and enter the login details in the Mendeley software, the information in this database is sent to your account on our servers for the purpose of:
- allowing you to manage your article database online and synchronize it across multiple devices;
- generating recommendations for you including articles that you may be interested in reading and these recommendations are displayed in your private account;
- preparing individualized statistical information which will only be made available to you via your private account; and
- generating anonymous aggregate statistical information regarding all users' interests, habits and reading patterns, broken down in some cases on an institutional level or other relevant segmenting. This statistical data does not contain any personally identifiable information and is made available to other users and interested third parties (such as institutions and publishers) on an anonymous and aggregated basis.
INFORMATION WE MAY COLLECT FROM YOU
As a general principle, you provide us with two types of information: personal information you knowingly disclose which is collected by us, and information collected by us about how you use our software and how you use and interact with the Site.
We may collect and process the following data about you:
- information that you provide to us by filling in forms on our website www.mendeley.com (our "Site") or uploading information about yourself to the Site. This may include any information provided at the time of registering to use our Site, contacting us for any reason, posting and uploading content and material (including your personal profile and any forums in which you participate), communicating with other users through our Site or requesting further services or information;
- if you contact us, we may keep a record of that correspondence and your contact details. We may also ask you for information if you complain or report a problem with our Site;
- we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
- details and information in the way that you use the Site including the pages you visit and the time you spend at our Site;
- details about your computer (including where available your IP address, operating system and browser type) and your visits to our Site (including, but not limited to, traffic data and other communication data);
- if you are signed in, details and information in the way that you use our software to access and manage your library including the articles you read, access and download and how long you read them;
- if you are signed in: information extracted from the articles in your Mendeley software and in your Mendeley Web account, such as abstract, keywords, full-text, and cited references.
We may obtain information about your general internet usage by using a cookie. A cookie is a small text file that is stored on your computer and contains text information. Cookies are used to support a number of functions that are available on the Site. Please note that we do not save any personal information via such cookies. Information about you as a user can not be traced by us via such cookies.
Cookies help us to improve our Site and to deliver a better and more personalised service. They enable us:
- to estimate our audience size and usage pattern;
- to store information about your preferences, and so allow us to customise our Site according to your individual interests;
- to speed up your searches;
- to recognise you when you return to our Site.
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you is stored on information technology systems located in the EEA which are operated by us. Some data processing and other technical activities in relation to the service is carried out on our behalf by our third party suppliers who may be located outside the EEA. These countries may not have similar data protection laws to the EEA although though we will take reasonable steps to ensure that your privacy rights continue to be protected.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
- to provide our service to you including allowing you to:
- participate in interactive and social networking features of our service, when you choose to do so;
- manage, catalogue and share your academic papers;
- to ensure that content from our Site is presented in the most effective manner for you and for your computer;
- to recommend articles that you may be interested in reading and to prepare individualized statistical information;
- to deal with any queries, complaints or questions you ask us;
- to notify you about changes to our service and provide you with information about our service;
- for research and development to evaluate and enhance the Site and the services we offer;
- for pseudonymous analysis to create a profile used to determine the habits, interests or other characteristics of users for purposes of research, analysis and anonymous reporting; and
- for the Site and system administration, such as for technical support of the Site and its computer system, including processing computer account information, information used in the course of securing and maintaining the Site and verification of Site activity by the Site;
We may use aggregate statistical data to help advertisers reach the kind of audience they want to target (for example, persons located in central London). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience. We do not pass any personally identifiable information to our advertisers, only anonymised aggregate statistical data about our users' browsing actions and patterns.
We may also use aggregate statistical information regarding users' interests, habits and reading patterns, broken down in some cases on an institutional level or other relevant segmenting. This statistical data does not contain any personally identifiable information and is made available to registered users and other interested third parties (such as publishers) on an anonymous and aggregated basis.
- to provide our service to you including allowing you to:
DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
We may disclose your personal information to third parties:
- to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
EDITING AND DELETION OF DATA
Generally, you can edit and delete any personal data you upload to our Site. If you wish to deactivate your account you may do so by sending a request to . Removed information may persist in backup copies for a reasonable period of time and as necessary to comply with our legal obligations. However, please note that this information will not be generally available to other users or registered members.
Non-personal information about research documents, such as bibliographic information, abstracts, keywords, or cited references will persist in our database and will not be deleted automatically when you deactivate your account. To delete this information, please contact us at instead of using the automated account deactivation tool. If non-personal information about research documents is in the public domain or has also been uploaded by other users, we may opt to retain it in our database to ensure continued service to these other users. Where you make use of the interactive features of the service to share information with other users and registered members (e.g. sending a personal message to another user) you may not be able to remove such communications.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at .
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
U.S. - EU SAFE HARBOR PRIVACY STATEMENT
For personal information of our users that Mendeley, Inc. receives from the European Economic Area, Mendeley, Inc. has committed to handling such personal information in accordance with the Safe Harbor Principles, defined as the seven principles outlined in EU Directive 95/46/EC on the protection of personal data. Mendeley, Inc. Safe Harbor certification can be found at http://safeharbor.export.gov/list.aspx. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce’s Website at http://export.gov/safeharbor/.
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Mendeley has further committed to refer unresolved privacy complaints under the US-EU Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Mendeley, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at .