Markus Groth, Associate Professor's Publications

Alicia A Grandey, Su Chuen Foo, Markus Groth, Robyn E Goodwin (2012) Free to be you and me: A climate of authenticity alleviates burnout from emotional labor, 1-14. In Journal of Occupational Health Psychology 17 (1).

Anya Johnson, Helena Hong, Markus Groth, Sharon K Parker (2011) Learning and development: promoting nurses' performance and work attitudes., 609-620. In Journal of Advanced Nursing 67 (3).

Robyn E. Goodwin, Markus Groth, Stephen J. Frenkel (2011) Relationships between emotional labor, job performance, and turnover, 538-548. In Journal of Vocational Behavior 79 (2).

S Douglas Pugh, Markus Groth, Thorsten Hennig-Thurau (2011) Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being, 377-390. In Journal of Applied Psychology 96 (2).

Joseph A Allen, S Douglas Pugh, Alicia A Grandey, Markus Groth (2010) Following display rules in good or bad faith?: Customer orientation as a moderator of the display rule-emotional labor relationship, 101-115. In Human Performance 23 (2).

Daniel P Mertens, Robyn E Goodwin, Markus Groth (2010) The role of violation thresholds in the decisions of job applications: An application and extension of image theory, 73-86. In International Journal of Organisational Behaviour 15 (1).

Papassapa Rauyruen, Kenneth E Miller, Markus Groth (2009) B2B services: Linking service loyalty and brand equity, 175-186. In Journal of Services Marketing 23 (3).

Markus Groth, Thorsten Hennig-Thurau, Gianfranco Walsh (2009) Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy, 958-974. In Academy of Management Journal 52 (5).

Thorsten Hennig-Thurau, Markus Groth, Michael Paul, Dwayne D Gremler (2006) Are all smiles created equal? How emotional contagion and emotional labor affect service relationships, 58-73. In Journal of Marketing 70 (3).

Markus Groth, Stephen W Gilliland (2006) Having to wait for service: Customer reactions to delays in service delivery, 107-129. In Applied Psychology: An International Review 55 (1).

Gianfranco Walsh, Markus Groth, Klaus-Peter Wiedman (2005) An examination of consumers' motives to switch energy suppliers, 421-440. In Journal of Marketing Management.

Markus Groth (2005) Customers as good soldiers: Examining citizenship behaviors in Internet service deliveries, 7-27. In Journal of Management 31 (1).

Gianfranco Walsh, Klaus-Peter Wiedman, Markus Groth (2004) Examining consumer behavior in the liberalized German energy market: The influence of customer satisfaction on customer willingness to switch public utility companies, 373-375. In Advances in Consumer Research.

Barbara A Gutek, Markus Groth, Bennett Cherry (2002) Achieving service success through relationships and enhanced encounters, 132-144. In Academy of Management Executive.

Markus Groth, Barry M Goldman, Stephen W Gilliland, Robert J Bies (2002) Commitment to legal claiming: Influences of attributions, social guidance, and organizational tenure, 781-788. In Journal of Applied Psychology.

Barry M Goldman, Suzanne S Masterson, Edwin A Locke, Markus Groth, David G Jensen (2002) Goal-directedness and personal identity as correlates of life outcomes, 153-166. In Psychological Reports.

Markus Groth, Barbara A Gutek, Bambi Douma (2001) Effects of service mechanisms and modes on customers' attributions about service delivery, 331-348. In Journal of Quality Management.

Stephen W Gilliland, Markus Groth, Robert Baker IV, C., Angela F Dew, Lisa M Polly, Jay C Langdon (2001) Improving applicants' reactions to rejection letters: An application of Fairness theory, 669-703. In Personnel Psychology.

Markus Groth, Stephen W Gilliland (2001) The role of procedural justice in the delivery of services: A study of customers' reactions to waiting, 77-97. In Journal of Quality Management.