The 2013 CRM Market Leaders

Abstract

CRM vendors are making some pretty bold moves to incorporate newer technologies into their existing solutions. Whether it's through acquisitions, partnerships, or innovations, the companies represented in this year's CRM Market Leader awards are betting big on technologies such as social media, mobile solutions, analytics, the cloud, and big data. Read on to see how their investments over the past year have paid off, and how they might affect your customer experience initiatives.