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Anger and aggression in organizations: Antecedents, behavioral components, and consequences

by Theresa Marie Glomb
Dissertation Abstracts International: Section B: The Sciences and Engineering ()

Abstract

Antecedents, behavioral components, and outcomes of aggression in\norganizations were studied via questionnaires (n = 366), structured\ninterviews (n = 74), and specific incident reports (n = 118). Data\nobtained from employees in three organizations assessed organizational\nand individual differences antecedents and job and personal outcomes\nrelated to the frequency with which employees reported being the\ntarget of and engaging in aggression. Organizational antecedents\nincluded organizational, job, and work group stress; organizational\njustice; and organizational climate. Individual antecedents included\ntrait anger, type A behavior pattern, and reactions to anger. These\nantecedents and the outcomes discussed below were selected based\non theoretical and empirical literature on anger and aggression.\nAggression was conceptualized as a behavioral construct composed\nof interrelated behaviors varying in terms of their severity, and\ntheir categorizations as active or passive, physical or verbal, direct\nor indirect. Organizational and individual difference antecedents\npredict the frequency with which employees report engaging in and\nbeing the target of aggression. Organizational antecedents, particularly\njob stress, are more strongly related to reports of being the target\nof aggression than reports of engaging in aggression. Individual\ndifferences antecedents, particularly trait anger and reactions to\nanger, are more strongly related to reports of engaging in aggression\nthan reports of being the target of aggression. Reported frequencies\nof experiencing aggression (either as a target or an aggressor) were\npositively related to work withdrawal behaviors, negatively related\nto job satisfaction, and positively related to reported job withdrawal\nbehaviors indirectly through job satisfaction. Results of the interviews\nand descriptions of specific angry or aggressive incidents were consistent\nwith those of the questionnaire data. The overall pattern of results\nstrongly supports the validity of a scale developed to assess aggressive\nexperiences on the job. (PsycINFO Database Record (c) 2005 APA, all\nrights reserved)

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