Critical Success Factors of Erp Implementations in Belgian Sme’S: a Multiple Case Study

Abstract

In this paper, we discover and classify critical success factors for ERP implementations. Through a detailed survey in four Belgian SME’s, we determine which factors contributed to the success of the implementation and compare them with CSF’s found in literature. Our results show that most of the success factors, found in the literature apply to Belgian SME’s, although some factors, such as a clear scope definition, management reporting, standardized infrastructure, don’t seem to be regarded as success factors in Belgian SMEs.