An Enterprise Content Management Primer

Abstract

Enterprise content management (ECM) is the technologies, tools, and methods used to capture, manage, store, preserve, and deliver content across an enterprise. ECM activities and technologies generally can be classified according to the major ways in which Sistemas de informação and users interact with content. Four commonly identified categories include the following: 1. Capture: collecting, identifying, and classifying business content into the systems that will house and manage it. 2. Manage: focuses on handling content with specific goals. 3. Retain and Store: the technologies and techniques that enable the efficient, accurate retention and storage of content in a manner that supports business and legal goals. 4. Deliver: providing timely, secure access to business content to the systems and people who need it.