"To err is human": An examination of the effectiveness of error management training

Abstract

This research explores how the effectiveness of word-processing training is impacted by a trainee's goal (learning vs. performance) and whether the training program is designed to encourage or discourage errors (error management vs. error avoidant). Ninety-four trainees were randomly assigned to one of four word processing training programs. Results indicated several beneficial effects of both error management training and learning goals including enhanced performance, increased intrinsic motivation, and decreased frustration. Results are discussed in terms of how error management principles might be implemented as well as which worker groups might be most responsive to this type of training.