A Framework for the Evaluation of Web-Based Experience and Case Base Applications for Decision Support

Abstract

Today, many companies use web-based case and experience base applications to offer support for their products or use them in their intranet to disseminate lessons learned. It is therefore important to value the quality of such systems. In this paper we introduce a framework for the evaluation of web-based experience and case base applications for decision support. The approach is based on the ISO/IEC 9126 standard for software evaluation and addresses quality characteristics like functionality, usability, reliability, efficiency, and maintainability. For each category, we identified a set of attributes, that view the quality from different perspectives like user, developer, and management. Based on these attributes we propose an iterative aggregation method to calculate the quality of larger parts of the system.