Hospitality workplace problems and poor training: A close relationship

Abstract

Purpose - This paper seeks to examine common hospitality problems with the aim of identifying relationships between them, and the central issue. Design/methodology/approach - Self-completed questionnaires were used to collect data from hospitality students and employees, and analyses of variance used to identify relationships between the problems, and isolate the central issue. Findings - The paper finds that poor training is associated with workplace problems, and improving training is likely to reduce problems such as under-staffing and theft. Research limitations/implications - The collection of data on exact lengths of employment would have facilitated a more rigorous analysis of the causes and effects of staff turnover and is recommended for future studies of training and turnover. Practical implications - Investment in training is recommended even when turnover is high, as training reduces workplace problems. Originality/value - This study focuses on the relationships between problems, rather than investigating them in isolation, facilitating an holistic approach to solving staff turnover. © Emerald Group Publishing Limited.