Intervention in “time” of organization: Case study of organizational diagnosis during organization development

Abstract

This article aimed to discuss the processes through which organizational diagnosis during organizational development affects the 'time' of an organization. This diagnosis aims to facilitate an organization’s understanding of its behavior and actual state. A case study was conducted in which diagnosis was done, with feedback, and follow up, and subsequently, the effect of the diagnosis on the dynamics of the organization was examined. The diagnosis and feedback facilitated the generation of a common view about the 'present state' of the organization, while the interviews and follow up questionnaire indicated respondents sensed enhanced cooperative communication amongst themselves. In addition, the diagnosis and dialog within the organization were found to alleviate morale through generating a time perspective of the organization. The effect of organizational diagnosis was discussed with regard to its influence on the time perspective surrounding members’ independence and activeness, and in particular, how this perspective helped members sharing problem conscientiousness connect with each other, and engage in cooperative communication. (PsycINFO Database Record (c) 2017 APA, all rights reserved)