AN INVESTIGATION OF THE FACTORS AFFECTING DATA WAREHOUSING SUCCESS

Abstract

The information technology (IT) implementation lit- erature suggests that various implementation factors play critical roles in the success of an information system; however, there is little empirical research about implementation of data warehousing (DW) projects. DW has unique characteristics that may impact the importance of factors that apply to it. In this research effort, a case study is used to investi- gate a model of DW success. An IT staff at Financial Service Company (FSC) was also interviewed con- cerning the implementation factors and the success of the warehouse. The results from the case study and interview identified significant relationship among the system quality, data quality, perceived net bene- fits. It was found that management support and ade- quate resources help address organizational issues that arise during DW implementations; resources, user participation, and highly-skilled project team members increase the likelihood that DW projects will finish on-time, on-budget, and with the right functionality. The implementation’s success with or- ganizational and project issues, in turn, influences the system quality of the DW.