Management Challenges of Automated Service Level Agreements
- ISBN: 9781441955746
Abstract
Service Level Agreements (SLAs) are formal electronic contracts between customers and providers of services, describing the rules governing service consumption. They can be established automatically by software agents given proper target utilities, or may be long-standing indicating less volatile business relationships. This position paper reflects history and state of the art in management of automated Service Level Agreements, and discusses main challenges in this area, in the context of complex service hierarchies and the corresponding SLA hierarchies. Then, it goes on to propose future directions for key topics such as modeling SLAs, planning them during the negotiation phase, monitoring them and enforcing them through adjustment actions.
Sign up today - FREE
Mendeley saves you time finding and organizing research. Learn more
- All your research in one place
- Add and import papers easily
- Access it anywhere, anytime