Managing interacting criteria: Application to environmental evaluation practices

Abstract

The need for organizations to evaluate their environmental practices has been recently increasing. This fact has led to the development of many approaches to appraise such practices. In this paper, a novel decision model to evaluate company's environmental practices is proposed to improve traditional evaluation process in different facets. Firstly, different reviewers' collectives related to the company's activity are taken into account in the process to increase company internal efficiency and external legitimacy. Secondly, following the standard ISO 14031, two general categories of environmental performance indicators, management and operational, are considered. Thirdly, since the assumption of independence among environmental indicators is rarely verified in environmental context, an aggregation operator to bear in mind the relationship among such indicators in the evaluation results is proposed. Finally, this new model integrates quantitative and qualitative information with different scales using a multi-granular linguistic model that allows to adapt diverse evaluation scales according to appraisers' knowledge.