Methods for service sciences from visualization points

Abstract

Recently, situations surrounding business organizations have been changing rapidly and extensively. Due to the wide availability of broadband Internet in many countries, international division of labor, namely offshoring, has become quite common, and global competition is growing intense [1]. As a result, business organizations must seek to produce added-values and higher efficiency to survive the competition. To produce added-values and higher efficiency, a variety of issues have been coped with in the research area named Service Sciences or Service Engineering (SS in short). Since a large amount of data is acquired, analyzed, and utilized in SS, a scientific and engineering approach is important in it. This paper firstly outlines the approach and visualizations for it, and then discusses good solutions for both the service provider and the customer. By addressing "visualization", important points of SS activities are clarified. © 2011 Springer-Verlag.