Modelo multiagente para el desarrollo de sistemas de gestión del conocimiento

Abstract

Developing Knowledge Management Systems (KMS) is a complicated task since it is necessary to take into account how the knowledge is generated, how it can be distributed in order to reuse it and other aspects related to the knowledge flows. On the other hand, many technical aspects should also be considered such as what knowledge representation or retrieval technique is going to be used. To find a balance between both aspects is important if we want to develop a successful system. However, developers often focus on technical aspects giving less importance to knowledge issues. In order to avoid this, we have designed a model to help computer science engineers to develop these kinds of systems. In our proposal, firstly, we define a knowledge life cycle model that, according to literature and our experience, ponders all the stages that a knowledge management system should give support to. Later, we describe the technology (software agents) that we recommend to support the activities of each stage. The paper explains why we consider that software agents are suitable for this end and how they can work in order to reach their goals. Moreover, a prototype for the knowledge management in the software maintenance domain has been developed by using the agents described in the architecture.