Reference librarians' attitudes towards the World Wide Web
- ISSN: 01616846
Abstract
The rapid growth and widespread publicity about the World Wide Web has many implications for public reference librarians, but little is known about this group's attitudes toward the Web and the impact of the Web on reference work. Using face-to-face interviews, gathers data on the attitudes of reference librarians working within a large British Columbia, Canada public library consortium. Focuses on how these information professionals feel about integrating the Web into their duties. Responses indicate that the librarians believe the Web has had a positive effect on their work with regard to efficiency and answer rates, but that they still have serious concerns about the accuracy of Web information, technical problems, and demands on them for customer training.
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