A review of digital wayfinding technologies in the transportation industry

Abstract

Passengers have historically struggled to navigate through unfamiliar stations. Transport operators also have challenges to communicate to customers during occasions when disruption has occurred. Exchange of information between transportation-operators and passengers has typically relied on static information available at fixed locations. Modern technology allows much more focused and specific information to be generated and presented to an information-consumer. This paper presents a review of existing and future-concept wayfinding systems with varying technical requirements. This paper highlights the advantages and disadvantages of these technologies, where they currently sit with regards to concept maturity and uptake within the rail industry. Customers increasingly have smart-mobile devices and are keen to use these to aid their journeys. Passengers are increasingly used to having detailed information available on demand. To address these demands many passenger information systems are increasingly giving information not just on time-table information but on how heavily booked a train is or if there are anticipated delays. Digital maps are increasingly being used to guide passengers to the correct platform. These maps are often 2D, but with 3D maps the more complex station layouts often encountered in major cities can be better explored. The emerging technology of augmented-reality also has a part to play in the guidance of passengers through their journeys. Regardless of the information systems deployed there are benefits to both parties; helping customers achieve a seamless experience will help reduce dwell times and improve station throughput.