Role conflict and role ambiguity in information systems design

Abstract

This paper examines the impact of information systems implementation on the social subsystem of organization. It presents theoretical support for the impact of IS design on role conflict and role ambigulty experienced by users of information systems. Results of an empirical survey are reported which evaluate the impact of information systems on RC/RA. The paper concludes with recommendations for systems design and training and skills required for systems analysts. © 1989.