The use of social tagging in social business process management

Abstract

Socially driven business process management is the latest paradigm in BPM research. Social elements present in social BPM from one hand and the rigid sequential workflows in traditional BPM systems from another hand had made it difficult to have a full understanding of what social BPM really means, until recently where goal-oriented approach was introduced to overcome this contradiction. One of the main characteristics of social business process management is its inherent collaborative nature during all of its phases starting from the design stage all the way to the execution and improvement phase. This paper aims to provide a model for social BPM in which the post execution tagging of business processes logs is utilised by a process management system to assist future process participants with recommendations for task execution and role assignment. It is believed that this approach will lead to a truly socially driven business process management system where there is transparent and continuous participation of the users.