The "STAIR" model: A comprehensive approach for managing and measuring government performance in the post-modern era

Abstract

This paper examines the merits of using a comprehensive systems approach for measuring public sector performance in Greece. It introduces the preliminary results of a pilot case study where the STAIR model was used as a modernising vehicle within the Greek civil service. Following the steps of the "STAIR" (strategy, targets, assessment, implementation, results) model, public sector organisations in Greece are presented with the challenge of transforming themselves from rigid bureaucracies to strategically thinking and acting agencies.