UX heuristics for cross-channel interactive scenarios

Abstract

This research presents a set of UX heuristics for cross-channel interaction scenarios. The proposal has its foundation on usability principles evolution derived from gradual technology innovations, new interaction possibilities, as well as, changes in users’ needs and affordances during the last decades. The beginning of the third wave of computing brings a pervasive scenario of ubiquitous ecology systems and cross-channel interactions, where user experiences permeate distinct touch points with a system to create a narrative of experience. A journey in a dinamic ecosystem of interaction.