Academic Services Development Manager

University of Warwick, Coventry
£30,942 - £40,322 - per annum
Feb 14, 2020
Mar 15, 2020
Contract Type
Full Time
Job Type
Vacancy OverviewFull time, permanent position.

This is a great opportunity to join a high achieving team that supports the work of the Library with the production of learning materials, outreach and teaching, and service enhancement. You will be joining the Academic Services Division, leading a team of three Academic Support Officers and working closely with the Head of Academic Services and other divisional managers to progress service developments through evidence-based research and the delivery of a range of projects.

You will be educated to degree level or equivalent and have experience of working in an academic / specialist library or related service. You will need to be highly self-motivated and have a good understanding of modern teaching and learning methods, including effective use of e-learning applications. A high level of computer literacy including social media, multimedia and video-editing - plus an appreciation of their potential for the development of library services - is essential. Alongside excellent technical skills you must have strong organisational, communication and interpersonal skills with the ability to work effectively with a wide variety of stakeholders across the University, including students, Library colleagues, academic staff and other professional service teams. Strong teamwork is essential for success in this role.

This is a key role to support our teaching, learning and research strategies. To find out more, candidates are encouraged to contact Ant Brewerton, Head of Academic Services, via email ( or telephone (024 765 75790).

Interview date: 19 March 2020

Previous applicants needs not reapply. Job DescriptionJOB PURPOSE

To support the work of Academic Services through the production of learning materials, development of outreach and promotional materials, and the provision of teaching and enquiry support to assist the Academy and improve the student experience.

To support and inform service development through evidence-based research and the delivery of a range of projects, programmes and related initiatives.


1. To facilitate and co-ordinate the work of the Academic Services Development team to:

• promote the appropriate use of academic technologies (such as Moodle) to enhance teaching and learning;

• produce teaching and learning materials in partnership with relevant colleagues in Academic Services and across the Library.

2. To support the production of outreach and promotional materials for the Academic Services Division and wider Library. To work with the Marketing and Communications Officer to develop and co-ordinate the Library's social media offering.

3. To lead the Academic Services Development team in the delivery of teaching and enquiry support services offered by the Division.

4. To line manage the Academic Support Officer posts, including staff selection, induction, agreeing and monitoring objectives, formal review, and development to ensure staff are equipped to deliver appropriate high quality services.

5. To support service development through evidence-based research, to include:

• implementing appropriate methodologies (including environmental scanning, evidence-based research and benchmarking techniques);

• overseeing the production of regular progress reports, including the evaluation of findings and recommendations for action;

• advocating the adoption of new processes and/or technologies when appropriate to relevant audiences.

6. To oversee the delivery of a range of projects in support of the work of the Division, to include:

• planning and implementing projects in line with Academic Services Strategy;

• identifying funding opportunities and working with the Head of Academic Services to bid for funding as appropriate;

• monitoring progress of projects to agreed timescales and targets and ensuring projects are delivered to required standards;

• developing mainstreaming strategies as appropriate.

7. Under the guidance of the Head of Academic Services and in line with the Library's strategic objectives, to develop and implement an annual operational plan for Academic Services Development, reporting on progress regularly at agreed intervals and producing annual reports on progress against relevant key performance indicators.

8. To work with other managers in Academic Services (the Academic Support Manager (Teaching & Learning), the Community Engagement Managers, the Archives Manager, the Outreach & Widening Participation Officer and the Marketing and Communications Officer) to support the development of the Division and provide consistent and co-ordinated Academic Services for the University. To work with the Academic Services Management Team on strategic and operational developments, including the co-ordination of Divisional assets (e.g. learning objects, database of teaching, etc.).

9. To undertake continuous personal and professional development; to participate in networks outside the Library and develop contacts with professional bodies, library staff and other relevant colleagues at other Higher Education Institutions. To maintain awareness of developments in the wider environment and develop new skills in order to work imaginatively to improve Library services for the Warwick community.

10. To contribute to the overall development of the Library service by participation in or leading projects or working groups.

As required, to undertake any other duties commensurate with the post

Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.

Essential Criteria 1 Educated to degree level (or equivalent) (a) Essential Criteria 2 Relevant work experience in an academic or specialist information service setting or equivalent experience (a)(c) Essential Criteria 3 Good understanding and awareness of the research process, including experience of quantitative and qualitative research methods (a)(c)(d) Essential Criteria 4 Good understanding of modern teaching and learning methods, e-learning developments and their service delivery implications. The postholder will be expected to be a reference point for other colleagues in the institution (a)(b)(c)(d) Essential Criteria 5 Strong organisational, communication and interpersonal skills. The ability to communicate confidently to a variety of audiences, varying approach to match the situation. Able to identify people's concerns and skilled in influencing outcomes (a)(b)(c)(d) Essential Criteria 6 Team working skills, including building team effectiveness and a successful track record of ensuring teams are working towards common goals, using team development to maximise performance to help individuals to grow skills and achieve team goals (a)(c)(d) Essential Criteria 7 Ability to work both collaboratively and independently. The postholder will be highly self-motivated, and have a proven track record of successfully handling competing demands and priorities whilst remaining focused (a)(c)(d) Essential Criteria 8 Ability to think laterally to propose and deliver solutions to difficult problems, to proactively and creatively work through a mass of information to come up with the optimum solution (a)(b)(c)(d) Essential Criteria 9 High level of computer literacy including social media, multimedia and video-editing techniques.Familiar with new and emerging technologies and their potential for developing library services.Postholder will be a reference point for colleagues(a)(b)(c)(d) Essential Criteria 10 Operational experience of project work, including the ability to deliver projects, on time and within resource. The postholder will have a track record of successfully organising larger projects/work areas (a)(b)(c)(d) Essential Criteria 11 Experience of developing new services to support changing user requirements in a Higher Education setting (a)(b)(c)(d) Essential Criteria 12 A commitment to Continuous Professional Development. The postholder will have an in-depth specialist knowledge of concepts and applications relating to education and technology which is kept up-to-date through CPD (a)(c)(d) Desirable Criteria 1 Staff management experience. The postholder will ideally have experience of leading teams, communicating a clear vision of what needs to be achieved, creating a common sense of purpose and supporting teams and individuals in their development (a)(c)(d) Desirable Criteria 2 Relevant postgraduate educational or library and information or information management qualification (a)Further ParticularsFor further information about the University of Warwick, please read our University Further Particulars .

For further information about the department, please visit the departmental website .

This post sits within the Library's Academic Services Division. For more information about the division please read the Academic Services details at

To find out more about this exciting opportunity please get in touch with Ant Brewerton, Head of Academic Services, via email ( or telephone (024 765 75790).

Recruitment of Ex-Offenders Policy

As an organisation using the (DBS) Disclosure and Barring Service to assess applicants' suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University's Vacancy pages and applicants may request a copy of the DBS Code of Practice.

Other InformationThe University of Warwick provides an inclusive working and learning environment, recognising and respecting every individual's differences. We welcome applications from individuals who identify with any of the protected characteristics defined by the Equality Act 2010.

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Closing Date1 Mar 2020