Head of Analytics

Boulder, CO, USA
Nov 01, 2017
Dec 02, 2017
Contract Type
Full Time
The Google Technical Services Strategy and Operations team is responsible for developing and operationalizing the strategy of Google Technical Services. The team provides critical insights using analytics, ensures cross-functional alignment of goals and execution, and helps teams drive strategic partnerships and initiatives. We focus on aligning business priorities with strong day-to-day operations, and help evolve ideas into future-growth initiatives. We enable the success of our operational teams by driving strategy, leading business planning, crafting communications, and developing data insights to drive business decisions.

Specializing in operational reporting, data insights and data analysis, the Reporting and Analytics (R&A;) team leverages big data sets, analytical tools, and business partnering to help all of the Global Advertising business organizations to provide world-class customer experience and drive smart business decisions.

Within the R&A; team, you will manage Global Analyst teams who support and help to drive Operations and initiatives from a data perspective. As Head of these teams, you will provide the team strategy and leadership to drive the capabilities of the team and scale the team's impact. You will stay focused on aligning the highest-level company priorities with strong day-to-day operations, and help evolve early stage ideas into future growth, retention and customer satisfaction initiatives.

Google Technical Services is a global support and operations team, with a mission to delight our customers with care so good, it's got to be Google. Our team is the face of Google to most of our customers, and we want their Google support experience to set new standards, just like Google's products do. Our team cares for customers by solving problems and scaling solutions, incubating new Google products, and sharing user feedback with internal teams to influence product development. We support a wide variety of products, from Ads to Project Fi and just about everything in between, and our customers include advertisers, consumers, partners, publishers, retailers, and our own Sales Googlers.

## Responsibilities

* Lead multiple Analyst teams to provide direction, vision and team leadership.
* Build the strategy and capability of the team to align with, and maximize impact on, organizational level strategy and goals.
* Become a trusted business partner for the Operations leadership team, developing the metrics to measure success of the organizations and managing the business review materials and cadence.
* Gather relevant data to conduct analysis and make strategic recommendations for the organization to optimize operations.
* Partner with the stakeholders to define business strategy and conduct impact analysis to test customer satisfaction and business boosting initiatives such as growth, retention and sustainability initiatives.

## Qualifications

Minimum qualifications:

* BA/BS degree in a quantitative field or equivalent practical experience.
* 10 years of experience managing and leading Business Consulting and Analytical teams.

Preferred qualifications:

* Master's degree or PhD in an analytical field.
* Experience in a Consulting and/or internal Consulting role.
* Experience in advanced analytics including experimental design and predictive modeling.
* Knowledge of statistics and data analysis.
* Ability to work and influence cross-functionally with multiple teams from various departments.
* Effective problem-solving/structuring, communication and presentation skills, with the ability to interface directly with business and technical leadership.

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At Google, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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