Application Support Analyst (French Speaking)

Employer
Location
Basingstoke
Salary
£28k - £38k pa + Benefits
Posted
Nov 09, 2017
Closes
Nov 18, 2017
Ref
959516487
Contract Type
Full Time
Application Support Analyst (French Speaking) An award winning and progressive technology group are looking for an experienced Application Support Analyst to join their growing organisation. The Application Support Analyst will have strong communication and customer facing skills, ideally from a technical/ customer support background and have experience of dealing with internal as well as external customers. It would be desirable for the Application Support Analyst to have the following skills; - Experience of bespoke Application / Software Support - Hands-on knowledge of using Microsoft SQL Server - Experience in operation of server bases systems (Windows and LINUX) - Web technologies (e.g. PHP and JavaScript) The responsibilities of the Senior Application Support Analyst will include: - Handling customer queries - Triaging the FreshDesk ticketing system, email inboxes and Workflow queues - Ensuring that Operational procedures are followed; - Implementation of operational systems and changes; - Fault finding and diagnosis; - System acceptance testing - Production of relevant systems support documentation The successful Application Support Analyst will have: - Degree level qualification, ideally this would be Computer Sciences / IT related - Numerate and literate - Experience with SaaS, ( Software as a Service ) Based in Basingstoke the role is paying a salary of £28,000 - £38,000 depending on experience plus benefits which include; bonus scheme, pension, private medical and additional payments for out of hours support. This is an excellent opportunity to join an award winning and progressive technology group to apply please send your CV to **************************** or call ************* for more information