Senior Business Intelligence Manager

County of Durham, United Kingdom
£41,526 to £49,553
Jun 10, 2020
Jul 10, 2020
Contract Type
Full Time
Job Type
Job Family: Business Process and People Services

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.

OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential.

Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this job family provide a comprehensive service and deliver the efficient administration and governance of the University.

Overall family purpose

  • Deliver direct and indirect services to stakeholders.
  • Provide advice and answer queries as part of an enquiry-desk/help-desk function.
  • Respond to and manage requests for information and resources.
  • Deliver services to meet regulatory requirements and procedures.
  • Plan and deliver a joined-up approach to University business and people services.
  • Align business processes and services to meet operational and strategic policy objectives.
  • Deliver business processes to ensure effective management, governance and the economic viability of the University.
  • Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
  • Provide excellent professional services that meet strategic and operational goals and business needs.
  • Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
  • Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Engage and encourage participation with external professionals, schools, alumni and donors.

Link to key strategic plan

  • An economically sustainable approach to delivering Professional Services across the University;
  • A joined-up approach to University professional services, regardless of location or line management;
  • A culture and practice of continuous improvement;
  • Design services that meet business need;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and Role Purpose

The Strategic Planning Office supports the strategic development, positioning and success of the University by:
  • supporting the development and review of academic and related strategy and associated plans;
  • facilitating action planning and resource alignment in support of strategic delivery across the University;
  • providing the evidence and analysis to review performance and support decision-making.

The work of the team covers the following areas:
Business Intelligence
  • Supporting effective decision-making by delivering high quality and timely analysis in accessible and impactful reports, dashboards and presentations
  • Developing and analysing indicators about institutional performance in relation to the University Strategy
  • Providing integrated analytical support for planning and performance enhancement
  • Delivering market analysis, benchmarking and forecasting to support strategic institutional positioning and financial sustainability

Integrated Planning
  • Co-ordinating the annual integrated planning process and supporting the associated prioritisation of resources
  • Providing evidence, advice and expertise particularly in support of those departments anticipating or undergoing change
  • Optimising student intake and academic staff plans while assuring their realism and feasibility
  • Delivering annual tuition income and research income forecasts

Risk Management
  • Advising the University Executive Committee on external developments and trends which present major strategic opportunities and risks
  • Managing the University's Strategic Risk Register, ensuring regular reporting through to University Council following consultation with leads
  • Supporting risk reporting and management at all levels, developing the University's ability to prioritise actions and investments that mitigate risks

New Programmes
  • Providing co-ordination, evidence and advice in support of new academic programme development
  • Managing a pipeline of new programmes, securing a timely suite of new launches for each academic year
  • Developing proposals for fees and scholarships that will strengthen the University's market position and financial sustainability.

Strategic Review
  • Establishing a comprehensive, University-wide process of periodic review, drawing on sector-leading external reviewers
  • Co-ordinating and facilitating the process of periodic review across core academic departments, research institutes, Colleges and professional support services.

The office is led by the Director of Strategic Planning, John Pritchard, and reports directly to the Deputy Vice-Chancellor and Provost.

The purpose of the role is to manage the provision of accurate and meaningful information and analysis to support evidence-informed strategic decision making by the University Executive, and divisions and units across the University. The Senior Business Intelligence Manager leads on the development of high value and impactful approaches to data analysis, performance measurement, benchmarking, market insight, reporting and visualisation. They assimilate and assure data sources from across the University, as well as external sources, and implement and develop planning and reporting systems.

As one of the managers in the Strategic Planning Office you will also be expected to contribute to a number of the core functions of the team, working closely with colleagues to ensure continual improvements in performance across the University.

You will have the opportunity to work with a wide range of staff at all levels across the University, including members of the University Executive Committee (UEC), Executive Deans of Faculty, Faculty Managers and Heads of Department, Colleges, and Professional Services.

The role reports to the Assistant Director of Strategic Planning, Dr Paul Bennett.

Core responsibilities:
  • Provide expert professional managerial and leadership expertise, leading and developing the production, communication and impact of business intelligence at the University.
  • Manage and develop service, systems infrastructure and people performance through directly line managing a small group of Strategic Planning Officers, and working closely with the Senior Strategic Planning Manager to align task management of staff you are not directly responsible for.
  • Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews.
  • Recruit, induct, train and develop new team members.
  • Help to shape the skills and expertise of future team members and design work structures to meet operational and strategic goals.
  • Handle the vast majority of HR issues within a team, referring more complex HR issues to appropriate support services/senior management.
  • Liaise and engage with key stakeholders and internal and external contractors to influence opinion, delivery and reputation of services.
  • Contribute to the scoping and resource planning across a range of activities at operational and possibly strategic level.
  • Lead on the design, implementation and monitoring of policy and quality standards, procedures and systems to ensure effective working and continuous improvement.
  • Promote and develop a deep understanding of organisational policy and external developments, keeping up-to-date with the latest developments in business intelligence in the sector and establishing professional links as appropriate.
  • Devolve responsibilities to team members to ensure continuity of service provision and encourage skills development.
  • Ensure all activities, processes and transactions are accounted for accurately and promptly to meet regulatory and professional service and policy standards.
  • Ensure all stakeholder-facing staff provide an accessible, friendly and professional service by shaping processes for inducting and developing staff.
  • Implement processes to manage the integrity and security of all commercially and professionally sensitive and personal data.
  • Lead internal business meetings, working groups and sub-committees at operational service level to influence governance, organisational policy and standards for the service.
  • Responsible for allocating and monitoring financial budgets and resources.
  • Analyse stakeholder feedback, implementing and reviewing service provision.

Role responsibilities:
  • Manage the production of analytical reports that measure, benchmark and explain strategic performance at University and unit level. Work with team members and stakeholders to build and maintain excellent working relationships.
  • Motivate, coach and develop staff involved in producing business intelligence, and provide specific training as appropriate to team members and other stakeholders in the university.
  • Develop robust processes for assimilating and assuring data sources from across the University, as well as external sources, delivering a 'single version of the truth'.
  • Implement and develop the University's planning and reporting systems, ensuring these meet requirements across the university, and support the use of HEIDI and other external management information systems, and ensure they are effectively used and capitalised on by both strategic planning and other units
  • Develop, manage and report on the University's Strategic Performance Indicators. Produce accessible, visual and impactful communications for reporting purposes, designing and structuring information, applying creative and innovative principles to influence and engage.
  • Deliver professional expertise, make recommendations and identify priorities to achieve business outcomes and objectives.
  • Maintain an oversight of the service and performance metrics to provide reports for higher level managers and committees.
  • Represent the service and University at events and contribute to the delivery of presentations at conferences.
  • Develop external relations, and identify and develop opportunities for communities of practice.
  • Any other reasonable duties.

Recruiting to this post

In order to be considered for interview, candidates must evidence each of the criteria required for the role in the person specification.

How to apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data.

We would ask you to consider the relevant University Privacy Statement which provides information on the collation, storing and use of data.

What you are required to submit

1. A CV;

2. A covering letter which details your experience, strengths and potential in the requirements set out above;

3. Examples of how you satisfy the person specification criteria. Please ensure you give detailed examples of how you meet these criteria.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details

For further information please contact Dr Paul Bennett, or Lynne Whyte,

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.

We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system.

Please check your spam/junk folder periodically to ensure you receive all emailsPerson specification - skills, knowledge, qualifications and experience required

Essential Criteria

  • Excellent oral and written communication skills*.
  • The ability to develop effective working relationships, both internally and externally*.
  • Proven IT skills, including use of Microsoft Office, with excellent skills in the use of spreadsheets, databases and analysis and reporting applications*
  • Excellent analytical and statistical management skills, with experience of assimilating, manipulating and interpreting complex data sets and models*.
  • Educated to degree level (or equivalent experience).
  • Professional practitioner with specialist knowledge and expertise used to influence events and activities within the organisation.
  • Committed to on-going training and personal development.
  • Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
  • Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
  • Ability to contribute to planning at operational and strategic levels.
  • Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
  • Track record of management and development experience.
  • Flexible approach and a 'can-do' attitude; willingness to take on new tasks and projects with the ability to reprioritise effectively.

Desirable Criteria
  • Knowledge and experience of the Higher Education sector, especially key policy, funding and competitive drivers.
  • Experience of strategic risk assessment and management
  • Experience of introducing and developing the functionality and use of reporting and/or planning systems.
  • Project management expertise.

Realising Your Potential approach

EMBRACING CHANGE -Adjusting to unfamiliar situations, demands and changing roles. Seeing changeas an opportunity and being receptive to new ideas.

WORKING TOGETHER - Working co-operatively withothers in order to achieve objectives. Applying a wide range of interpersonalskills..

FINDING SOLUTIONS - Taking a holisticview and working enthusiastically and with creativity to analyse problems anddevelop innovative and workable solutions. Identifying opportunities forinnovation.

ACHIEVING RESULTS - Planning and organisingworkloads to ensure that deadlines are met within resource constraints.Consistently meeting objectives and success criteria.