IT Service Desk Engineer III

Charleston, South Carolina
Dec 06, 2017
Dec 20, 2017
Contract Type
Full Time
Job Type
Company Introduction

OneinaMil is a talent matchmaking firm, we specialize in culture driven recruiting. Our mission is to change the way traditional recruiting is done. We put human connection and culture back into the talent acquisition puzzle. If you are looking for "just another job," youve come to the wrong place. If you are looking for a new career, a job that doesn't feel like work, and you want to be surrounded by inspiring, forward thinking, high energy talent, apply today!

Who You Are

You are a passionate and driven IT savvy individual with Level III IT Service Desk expertise who understands the IT consulting space and the complex challenges facing the industry today. Through direct experience, you are confident performing support or professional services based on established policies, procedures, and checklists. You are comfortable in the IT industry. Technology truly excites you, and you believe it is vital for tackling the challenges facing businesses today. You have proven success sustaining best practices, project budgets and timelines, and client expectations. You are a customer service professional devoted to success in the form of consistently meeting and exceeding client and company expectations. On time, and on budget!

What Youll Do

* Maintaining a personal service ticket queue

* Prioritizing assignments with the Service Desk Coordinator

* Phone communication with clients

* Use of remote control and system monitoring software

* Root cause analysis

* Escalation to senior engineers

* Service ticket documentation

* Time entry and management

* Research knowledge base repositories for technical solutions and configurations

* Work within the framework of the Managed IT Department Service Desk and customer service processes

* Anything else required by management


What You Know

The Service Desk Level 3 Engineer must possess a minimum of three years of hands on experience supporting network and desktop technology comprised of the following technologies:

* Industry standard PC and workstation hardware Windows XP, Vista, 7, and 8 OS

* Microsoft Windows Server 2003, 2008, and 2012 OS

* Active Directory

* Exchange Server 2003, 2007, and 2010

* Cloud based subscription services including Office 365 and

* VMware and Hyper V Hosts

* Windows Remote Desktop Server and Terminal Server

* Brand name server hardware including HP and Dell

* SAN and NAS products

* Enterprise backup technology

* Enterprise anti-virus and malware protection solutions

* Ethernet backbone devices including switches, routers, and firewalls

* Remote Desktop Services, Remote Desktop Web Interface, XenApp and XenDesktop are a plus

Essential Physical Requirements

* Ability to lift 50 pounds and stand for long hours

* Ability to effectively and courteously communicate with employees and customers

* Ability to work varied hours/days to oversee operations