Non Standard Gas Connections Representative

Brooklyn, NY, USA
Dec 06, 2017
Jan 02, 2018
Contract Type
Full Time
Job Type
Other job types
*_About the Position:_*

The Non Standard Gas Connections Representative is responsible for handling customer requests for new gas connections in the residential, commercial and industrial conversion market. The main focus of the position is to enhance the customer's experience in their interactions with National Grid. The role requires the successful candidate to spend approximately 20% of their time in the field.

*_Position Responsibilities (including but not limited to):_*

* Working directly with Customers, Plumbers and Executives including Facility Staff, Builders/Developers, Contractors, Architects and Engineers to assess Gas Project opportunities.

* Representing and advocating for customer needs with internal departments when required (e.g. Engineering, Customer Fulfillment, Construction), by directing issues to the proper channels for resolution and improving customer satisfaction.

* Communicating clear expectations and deliverables with customers, along with internal support, so as to achieve customer satisfaction, gas growth and company line of sight goals.

* Determining the need for change in policy, procedure, or technology that will allow other lines of business to improve in delivering the highest quality service in a cost-effective manner.

* Working as a team with internal departments such as Customer Fulfillment, Distribution Support, Project Management, Construction and CMS, and external resources such as plumbers, contractors and equipment distributors to ensure consistent interpretation of marketing programs, tariffs, policies, and procedures.

* Technical skills preferred concerning metering and regulator details, operation of high and low pressure boilers and associated gas train installations, dual fuel specifications, natural gas engines, and cooling/refrigeration system operation.

* Ensuring that you follow workplace safety requirements and company ethics policies.

* Representing the company in targeted local, regional and/or professional organizations.

* Storm Assignment Duty is typically Municipal Room Representative or Field Liaison.

* Ensuring good communication and interaction with the Customer and Jurisdiction Team and other related lines of business.

* Network efficiently and effectively to support trade channels, creating interest in participating in Gas Energy Efficiency programs as well as identifying potential Gas Growth opportunities for National Grid.

*_Knowledge & Experience Required:_*

* Bachelor's Degree preferred in Business, Marketing, Project/Construction Management, Engineering.

* Minimum of 3 years related experience

* Possess strong leadership skills and the ability to make independent decisions

* Strong organizational and planning skills

* Ability to effectively manage a high volume of projects throughout the sales cycle

* Knowledge of business and computer applications and an understanding of business finance, engineering and technical concepts

* Valid Driver's License

This position is one of National Grid's career path roles which provide for promotional opportunities within and across salary bands as you develop and evolve in the position by gaining experience, expertise and acquiring and applying technical skills.

/*National Grid is an equal opportunity employer thatvaluesa broad diversity of talent, knowledge, experience and expertise. We foster a culture ofinclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to bean affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.*/

**Job:** **Business Services*

**Organization:** **Business Services*

**Title:** *Non Standard Gas Connections Representative*

**Location:** *NY-Brooklyn*

**Requisition ID:** *20173757*