Customer Service Representative

Location
Valhalla, NY, USA
Salary
Competitive
Posted
Jan 02, 2018
Closes
Feb 02, 2018
Ref
1723455241
Contract Type
Full Time
Job Type
Sales/Marketing
General Info

Job Type: Full-Time Minimum Years of Experience Required: 2 Years Salary Range: Open - depending on experience Speciality: Dispatching / Customer Service Must be Authorized to Work in the US Company Info

With over 40 years of being in business, Aqueduct Services has been dedicated to providing the best in customer service and professionalism. We are dedicated to employing the best plumbing, heating & A/C and Support team! Join our team!

We service Westchester county, New York

Job Description

Duties:

+ Answer inbound calls

+ Schedule and qualify all inbound service requests

+ Out bound customer satisfaction follow up phone calls

+ Do various administrative work, filing etc. when applicable.

+ Any or other coordinating work with in the department which may be beneficial to the success of the business.

+ Educate customers on products such as maintenance agreements, indoor air quality, and high efficiency equipment over the phone.

+ Outbound phone calls to confirm all appointments

+ As needed, outbound phone calls to fill gaps in our technicians work schedules

Qualifications:

+ A consistent positive attitude with the ability to deal with change on an on going basis.

+ Must be a TEAM player.

+ Able to handle a multi function telephone system.

+ Exceptional telephone communication skills in relating to customers needs, wants and concerns.

+ The ability to educate customers over the phone

+ Be able to handle a fast paced environment.

+ Be able to handle multiple functions at a time.

+ A minimum of a two year college degree or equivalent training in the field.

+ Be able to work flexible hours when needed.

+ Complete computer skills with the ability to type 50 words per minute or more with very little error, if any at all.

+ The ability to learn quickly.

+ Be punctual and on time to work with very little absenteeism.

Benefits

+ Family Medical Insurance

+ Prescription Plan

+ Dental Insurance

+ Vision

+ Life Insurance

+ Disability Insurance

+ Vacation

+ Holidays

+ Bonuses and Spiffs

+ Paid Training

+ Incentive Rewards