Sr Technical Support Engineer

San Diego, California
Mar 17, 2018
Mar 30, 2018
Contract Type
Full Time
Job Type
Do you want to make a difference? Illuminas mission is to improve human health by unlocking the power of the genome. If that inspires you, lets talk. Weve built a culture fueled by innovation, collaboration and openness, and established ourselves as the global leader in DNA sequencing and array-based technologies. Our people and our technology change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. Life at Illumina is about working with teammates who are deeply passionate about what we do, because we know that our work has the power to improve lives. Were an established company with a track record of phenomenal growth. Just check out our investor events and presentations to learn about our financial accomplishments. Our growth isnt just in financials, weve been busy hiring the best and the brightest. Perhaps thats why MIT has ranked Illumina near the top of its Worlds Smartest Companies each of the last three years. If you thrive in a brilliant, fast-paced, and mission-driven environment, Illumina is the place for you. Join the journey of a lifetime. Join Illumina. As a Technical Support Engineer; you play a key role enhancing Illuminas unparalleled customer support by providing secondary support to Americas front-line support staff (Technical Support and Field Service Engineers) on released commercial products. You will also develop and disseminate technical updates to the support organization as well as advocate for sustaining improvements that impact the field and support of Illuminas products. Candidates will receive extensive experience with Illuminas cutting-edge products. Job duties include but are not limited to: * Effective communication among peers and colleagues across global regions and corporate organizations * Hands on expertise with Illuminas NGS systems and applications * Assist front-line support staff with remote resolution of complex support cases * Editing and authoring technical documentation in conjunction with members of New Product Transfer, Technical Publications, Marketing, etc. * Identification and report of product trends to global Product Support and quality teams, and participate in ongoing product improvement efforts * Coordinate with interdepartmental team through product development and launch cycles * Moderate travel (up to 15%) Education and Preferred Experience: * MS, BS in Engineering or Life Sciences related degree * Minimum 5 years of biotech/biomedical science industry experience preferred * Prior experience in an in house or field support role preferred * Strong analytical, problem solving, and interpersonal skills * Clear vision of and commitment to providing outstanding customer service * Experience working with teams i.e.: Quality, R&D, Operations, Manufacturing, etc Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you have a disability or special need that requires accommodation, please contact us at . To learn more, visit: