Technical Service Representative - Acoustic Polyurethane Foam

Auburn Hills, MI, USA
Jun 14, 2018
Jun 17, 2018
Contract Type
Full Time
Job Type
Other job types
The Dow Chemical Company has an exciting opportunity for a Technical Service Representative located in Auburn Hills, MI. The Technical Service Representative will provide in-plant technical support for the BETAFOAM™ Acoustic Polyurethane foam technology family of products. This position will support the Detroit region of BETAFOAM customers. BETAFOAM™ is a direct Automotive Original Equipment Manufacturer (OEM) technology sale.

*Core Responsibilities:*

* The successful application and performance of BETAFOAM™ in an OEM assembly environment.

* Troubleshooting and providing resolution support for both polyurethane raw materials and dispense equipment.

* Ensuring product quality and performance standards meet customer needs.

* Education of OEM contacts on proper polyurethane chemical handling and safety.

* Prompt and efficient performance issue resolution through the application of scientific methodology.

* Demonstrate the ability to deliver and support the customer in a high pressure production environment.

* Support BETAFOAM technical development and product line extensions in an engineering laboratory environment as needed.

* Effectively interact with multiple functions within the Dow Polyurethanes organization (Development, Supply Chain, Customer Service, Commercial Account ownership, etc.)

* Build relationships at the OEM plant level and leverage these relationships to achieve results.

* Proactively communicate and appropriately document work and customer interactions.

* Balance a variety of OEM customers with unique technical needs.

* Identify opportunities for growth and technology advancement through an intimate understanding of OEM needs to resolve Noise Vibration and Harshness challenges.

This role is responsible for BETAFOAM plant support within a 5 hour drive of Detroit (including into Canada). Travel is targeted at 80% (both day trips and travel requiring overnight stays). A virtual office environment is appropriate as long as home base is in Detroit Metro area. Occasional support in other regions of NA is possible (but not regularly).

*Required Qualifications:*

• Minimum of an Associate's degree; Technical field is preferred

• The ability to demonstrate strong interpersonal effectiveness and have the ability to work effectively with a variety of personalities

• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

*Preferred Qualifications:*

• 3-5 years of experience in a similar technical role

• Technical knowledge and experience with polyurethane foam chemistry and metering equipment

• Experience within the Automotive or Transportation marketplace

• Valid Driver's License with the ability to travel to Canada (Enhanced license or Passport)

About DowDuPont

DowDuPont (NYSE: DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty products sectors that will lead their respective industries through productive, science-based innovation to meet the needs of customers and help solve global challenges. For more information, please visit us at:

The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies. Information on the division alignment will be provided during the recruitment process.

Dow Offers:

• Competitive salaries and comprehensive benefits

• An annual variable pay program that rewards team and individual performance while sharing success across the company

• Employee stock ownership - and the commitment to long-term success that it brings

• On-going learning opportunities within a diverse, inclusive and rewarding work environment

• Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth

• The chance to work within a global company and interact with colleagues from around the world

• Opportunities that spark your imagination and ignite your passion to help others

• Dow is an Equal Employment Opportunity Employer

As part of our dedication to the diversity of our workforce, Dow is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at:, you may call us at 1 800-523-3945 and select Option 1, or send a facsimile request to 1 989-636-3674.


*Technical Service Representative - Acoustic Polyurethane Foam*


*Michigan-Auburn Hills*

**Requisition ID:**