Systems Performance Engineer

West Nyack, NY, USA
Jul 13, 2018
Aug 11, 2018
Contract Type
Full Time
Job Type
What you'll be doing...

Our success depends on the quality of our network. We have high expectations for our system, and you'll be using drive data and trouble ticket reports to spot problem areas and recommend fixes. And when system problems occur, or a customer reports an issue, you'll investigate and find a resolution. Help us deliver on our promise to customers-the ability to make and maintain clear, uninterrupted connections.

You will proactively provide support for overall network performance on the macro Network and use a wide variety of tools to ensure optimal and reliable service for Verizon Wireless customers, as well as, constantly evaluate and improve performance trends and take action to investigate and resolve performance degradations.

+ Develops and implements processes to manage the overall diagnostics and trouble resolution/escalation for the Verizon Wireless (VZW) regional network related services. These networks include legacy 3G, 4G LTE and 5G.

+ Ensures proper VoLTE functionality. Optimization and project management of problem areas in order to improve performance and/or capacity through the use of field changeable parameters

+ Optimizes the network using traditional means.

+ Investigates and resolves customer complaints regarding service.

+ Works on customer complaints and trouble tickets by examining/interpreting performance metrics (i.e. dropped calls, throughput rates) and data to determine what issues are most impactful.

+ Performs all RF Performance activities required to support the network build program (new cells, modifications, and carrier adds).

+ Typically addresses 6-12 issues per day-several times per week must analyze performance metrics and drive test data to improve the customer experience with focus on voice and data (TPUT) performance.

+ Configures systems and adds new equipment to network.

+ Makes sure new build sites are properly integrated into network and optimized for peak performance.

+ Interfaces with all levels of management.

+ Collaborates with other Network groups, (e.g., real estate, RF design, Operations, and construction).

+ Typically manages multiple projects at a time.

+ Uses traditional means of finding and resolving system issues.

+ Utilizes multiple tools to optimize system performance.

+ Works well with colleagues and with various departments (Area and HQ Network, Network Operations, Network Engineering, Maintenance Engineering) and vendors to implement changes and troubleshoot.

What we're looking for...

Never satisfied with the status quo, you thrive on continuous improvement. You have a strong domain experience in performance management tools, call processing, frequency planning, and all aspects of cellular networks. You enjoy the process of solving complex issues while empowering the team around you to do the same.

You will need to have:

+ Bachelor's degree in Computer/Electrical Engineering or related area or four or more years of work experience.

+ Four or more years of relevant work experience.

+ Knowledge of 5G, LTE and CDMA technologies.

+ Knowledge of LTE including VoLTE and RAN Networks.

+ Willingness to work a flexible work schedule including occasional night or weekends.

+ Experience in Microsoft Office: Excel, Word, and PowerPoint.

+ Valid driver's license.

Even better if you have:

+ Bachelor's degree in Computer/Electrical Engineering (or degree with a similar rigor) with 5 or more years of experience with Wireless Telecom.

+ Master's degree in Electrical Engineering or Computer Science.

+ Experience and certification on DAS OEM platforms such as Corning, Commscope, Teko/JMA, SpiderCloud, and Nokia MBI.

+ Knowledge of IP and transport protocols.

+ Working knowledge of at least one data collection tool such as Datapro.

+ Working knowledge of data analysis/post-processing tools such as Irisview and Windcatcher/Actix.

+ Knowledge of propagation and optimization modeling tools such as Planet, Atoll, ACP, DB Planner, and IBwave.

+ Knowledge of ALU systems including OSS.

+ Knowledge of 3GPP LTE standards.

+ Ability to understand, compile, evaluate, and present complex data and solutions.

+ Ability to differentiate and diagnose RAN and CORE related problems; understanding of Systems Engineering aspects related to RAN & proficiency in Core level call flow analysis. IMS understanding.

+ Knowledge of programming languages such as C++, Python, Unix, scripting tools.

+ Knowledge of mapping software such as MapInfo, ArcGIS, Topo.

+ Proficiency in Tableau.

+ Capability to interact effectively with customers (internal and external).

+ Taken ownership of issues and drives them to resolution.

+ Self-motivation and ability to work efficiently in a team or independently.

+ Strong statistical and analytical abilities.

When you join Verizon...

You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

REQNUMBER: 489917-1A