Campus Cleaning Services Supervisor x2

University of Warwick, Coventry
£18,009 - £19,133 per annum, pro rata
Nov 08, 2019
Dec 08, 2019
Contract Type
Full Time
Job Type
Other job types
Vacancy Overview2x 30.5 hours per week positions, working 5 days out of 7 to be arranged.
Permanent position.

Campus Cleaning Services provides cleaning and Residential Management across 6700 campus bedrooms, 479 hotel rooms and 65 University Buildings. We are looking for an experienced, customer focused, and enthusiastic individual to assist Campus Cleaning Manager, Residential in the day-to-day running of a busy student accommodation portfolio.

Main duties will include assisting with the management and organisation of the accommodation and housekeeping function, looking after a large team of Facilities Assistants, Cleaning Supervisors and Cleaning Staff, carrying out a range of associated administrative and operational duties ensuring high quality customer service is provided at all times. You will also manage adherence to University policies and procedures within the residences and will carry out cleaning service, codes of practice and Health and Safety audits.

Candidates should have substantial experience within a similar environment, have demonstrable planning, organisational and administration skills and substantial experience of resource management. Excellent customer service skills are also essential for this role. Hours of work are 30.5 per week, working 5 days out of 7 to be arranged.

Any questions please call the CCS admin team on 02476524898 or email us at Job DescriptionJOB PURPOSE

The Supervisor will work with, organise and lead a team of Cleaning Assistants to provide an effective and efficient cleaning service across the University campus.


1. To monitor and ensure achievement of set standards of cleanliness within areas of responsibility ensuring that a high level of customer care is provided by the team. Including but not exhaustive to:

• To undertake the day-to-day supervision of your area of responsibility in the absence of the Assistant Campus Cleaning Services Manager and Campus Cleaning Services Manager

• Planning and issuing additional cleaning duties for absence cover

• Holding team meetings

• Updating teams on Safe Systems of Work and signing these off

• Issuing stock to Cleaning Assistants from stores

• Planning and allocation of deep cleaning duties and monitoring to ensure completion

• Under the direction of the Assistant Campus Cleaning Services Manager, allocating relevant maintenance tasks to the Facilities Assistants and organising and ensuring the appropriate pre-planned maintenance and health and safety checks are carried out by them, referring to line manager as appropriate

2. Carry out local inductions and local on-the-job training, and liaising with the CCS training team to provide information for employee's training records. To identify along with Assistant Campus Cleaning Services Manager any training and development needs and feed this to the CCS Training team. To assist the CCS Training team by participating in interviews and selection of Cleaning Assistants and Casual Employees.

3. To update IT systems with the following:

a. Allocating duties to staff on a planned or daily basis to cover for changing business and for absence and holidays

b. Ensuring that staff records are updated with absences and appropriate documentation completed

c. Authorising and updating the system with holiday requests

d. Conducting and recording employee PDRs

e. Conducting and recording Probation reviews

f. Arranging and recording transport requirements for staff where appropriate

4. To inform the Estates helpdesk of any maintenance issues, keeping records and following up to ensure that they are rectified.

5. To compile requests for cleaning material orders to ensure that there are sufficient supplies including distribution to staff. Keeping accurate records of stock levels/receipts/issues of cleaning materials. Carry out inspections of PPE and cleaning cupboards. To be an authorised signatory for the receiving/delivery of cleaning materials. Issuing, collecting and maintaining the safekeeping of keys, cards and fobs within area of responsibility.

6. To carryout Health and Safety Audits to ensure that staff are adhering to the departmental Safe Methods of Work, monitoring safe use and care of equipment. Monitoring the Universities UK "codes of practice" notices within the department. To report and log accidents appropriately.

7. To carry out Return to Work interviews, making appropriate records.

8. To supervise the operation of the in house laundry, and laundry provision and resources on campus. To control linen stocks, issue clean linen to staff on re-sheet day ensuring that all dirty linen is collected from bedrooms and counted before being sent to the Laundry. To control all items sent and returned from the Laundry and check and report damages and losses. To undertake the linen, equipment and materials stock takes, on a termly basis, producing appropriate reports.

9. To act as a point of contact for routine, day-to-day matters, for Reception, Maintenance and Conferences. To liaise, as appropriate, with the Assistant Manager and Warden/tutorial staff regarding student welfare and behaviour. To liaise with departmental staff both face to face and by e-mail, responding to departmental requests and attending building departmental meetings as appropriate.

10. To carry out cleaning duties for the area of responsibility to an agreed standard (depending on business needs, which varies in the time of the year and department).

To undertake from time to time such other duties as may be requested which are consistent with the nature and grade of the role.

This list is not exhaustive and will be reviewed periodically when adjustments may be made.
Person Specification

The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.

Essential Criteria 1 Educated to GCSE level, NVQ Level 1/2 or equivalent experience a) Essential Criteria 2 Excellent and confident communication skills, both written and verbal a) c) Essential Criteria 3 Ability to meet and maintain set standards and Ability to use own initiative c) Essential Criteria 4 Ability to use basic Word, Excel and Outlook a) c) Essential Criteria 5 Ability to work as part of a team and motivate others a) c) Essential Criteria 6 Ability to work well under pressure c) Essential Criteria 7 Having a proactive approach to dealing with conflict and issues within the workplace c) Essential Criteria 8 Excellent organisational skills a) c) Essential Criteria 9 Experience of managing a team a) c) Essential Criteria 10 Experience of allocating staff according to workload a) c) Essential Criteria 11 Experience of working in a customer service environment a) c) Essential Criteria 12 Ability to lift objects (e.g. refuse sacks, laundry) in line with manual handling guidelines a) c) Essential Criteria 13 Requirement to wear uniform and appropriate PPE c) Essential Criteria 14 Knowledge of basic Health and Safety relevant to the role a) c) Essential Criteria 15 Flexibility to work weekends on a rota basis and to work additional hours as necessary to meet the business needs a) c) Desirable Criteria 1 Possession of basic health and safety certificate a) c) Desirable Criteria 2 Knowledge of COSHH a) c) Desirable Criteria 3 Experience of working to the British Institute of Cleaning Science cleaning standards or similar c) Desirable Criteria 4 Possession of basic health and safety certificate a) c)Further ParticularsFor further information about the University of Warwick, please read our University Further Particulars .

For further information about the department, please visit the departmental website .

The University of Warwick provides an inclusive working and learning environment, recognising and respecting every individual's differences. We welcome applications from individuals who identify with any of the protected characteristics defined by the Equality Act 2010.
Recruitment of Ex-Offenders Policy

As an organisation using the (DBS) Disclosure and Barring Service to assess applicants' suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University's Vacancy pages and applicants may request a copy of the DBS Code of Practice.

Closing Date24 Nov 2019