HR Services and Systems Manager

Hinxton, Cambridgeshire, UK
£48,464 to £58,056
Dec 20, 2019
Jan 18, 2020
Contract Type
Full Time
Job Type
The Opportunity

This is an exciting opportunity for a HR professional with a proven record and recent direct experience in managing, developing and coaching HR teams.

In this hands-on operational role you will take full management responsibility for a team of HR Services Administrators with the aim to deliver a quality, comprehensive and compliant first rate advisory and operational service to our people and people managers. You will initiate, develop and maintain networks and relationships with peers, managers and other internal and external professionals to ensure the appropriate understanding and flow of information related to all aspects of the employees life cycle. You will also support and deputise on the accurate and timely execution of payroll.

You will also need to maintain a thorough understanding of concepts and principles including legislative and/or regulatory frameworks that relate to HR operational services as well as all Institute's procedures and policies ensuring that the provision of advice to employees operates in accordance with current legislation and that records are kept up-to-date with the appropriate audit trails in place.

About You

First and foremost you will have strong people management experience, being able to develop and coach teams to drive a culture of service excellence within a busy HR environment that manages high-volumes of HR operational work.

Possessing a strong technical background, you will be data driven with a deep knowledge of HR processes, policies and procedures across the full employee life cycle with the confidence to suggest and act on process improvements. You will have an eye for detail and demonstrate a can-do resilient attitude and drive to overcome obstacles and facilitate problem solving

Outstanding customer service and interpersonal skills are a must as is an approachable attitude and willingness to share information. You must also be able to work independently, demonstrating exceptional time management, organisation, and judgement.

Key Responsibilities of this position are detailed within the attached Role Profile.

Essential Skills

  • Strong people management experience, proven experience in developing and coaching teams to drive a culture of service excellence
  • Proven experience of managing high-volumes of HR operational work within a busy HR Services or HR Administration environment
  • Experience in HR Systems projects and implementations
  • Strong technical background, data driven and project experience.
  • Demonstrable deep knowledge of HR processes (including legal and regulatory frameworks) across the employee life cycle, policies and procedures
  • Proven experience in process improvements and compliance controls
  • Strong analytical abilities and critical thinking to facilitate problem solving
  • Demonstrate a can-do resilient attitude and drive to overcome obstacles
  • Demonstrable ability to influence and persuade others to take appropriate actions
  • Outstanding customer service and interpersonal skills and the ability to maintain composure in a fast-paced, high-energy, demanding environment.
  • Ability to work independently, demonstrating exceptional time management, organisation, and judgement
  • Experience working with confidential information
  • Demonstrates an approachable attitude and a willingness to share information and work collaboratively
  • Excellent verbal and written communication with a keen eye for detail
  • Highly professional
  • Strong numerical skills
  • Experience in a payroll environment

Other information

To be considered for this role, please submit your CV and cover letter, detailing your experience and how you meet the criteria for this role.

Closing date: 26 January 2020

About Us

The Wellcome Sanger Institute is a world leading genomics research centre. We undertake large-scale research that forms the foundations of knowledge in biology and medicine. Our findings are used to improve health and to understand life on Earth. Find out more at or follow us on Twitter, Facebook , LinkedIn , Youtube and on our Blog .

Our campus
Set across 130 acres, just outside of Cambridge, The Sanger Institute is located on the stunning Wellcome Genome Campus. Home to some of the world's foremost institutes and organisations in genomics and computational biology, committed to delivering life-changing science with the reach, scale, and creativity to solve some of humanity's greatest challenges.

Our benefits:
There's an attractive benefits package on offer at the Genome Wellcome Campus. We appreciate the importance of achieving work-life balance and support this with a number of family and carer-friendly policies. Plus a flexible working policy for those who may wish to amend their working pattern or arrangement.
As well as the usual benefits you would expect, we go much further:

  • 25 days annual leave (extra 1 day to a maximum of 30 days for every year you work)
  • Auto-enrolment into a generous Group Defined Contribution Pension Scheme, with enhanced company contribution (for more information, see our Pensions page )
  • Up to 2 days annual paid volunteering leave
  • Up to 10 days paid Emergency Carers Leave per year
  • Family friendly environment including options for flexible and part-time working, an on-site Workplace Nursery salary Sacrifice Schemes for pre-school children and Summer holiday club
  • Life Assurance Cover and a Group Income Protection Scheme (if on a contract of 12 months or more)
  • Enhanced maternity leave and parental leave
  • Access to substantial number of courses and training events onsite
  • Private Healthcare Scheme (after 6 months service)
  • Eyecare and Dental payment plans
  • Concessions and discounts from our corporate perks site

Being part of the Genome Wellcome Campus you will be part of the beautiful working environment with an impressive range of benefits, services and facilities also including:

  • Free bus service to and from Campus, covering various routes around Cambridge, Saffron Walden and surrounding villages
  • A car-share initiative
  • Free parking
  • A number of on-site venues where you can meet, eat and socialise with colleagues
  • A thriving Sports and Social Club which provides members with subsidised access to a gym, tennis courts, sports hall, fitness classes and a vibrant social calendar of events
Find out more about our Genome Wellcome Campus .

We hold an Athena SWAN Bronze Award and will consider all individuals without discrimination and are committed to creating an inclusive environment for all employees, where everyone can thrive.