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Application Support Engineer - up to €50k

Introduction

Networkers Technology is part of the Gattaca group, founded in 1984 and listed on the London Stock Exchange. We are leaders in recruitment of Information Technology and Digital profiles.

Important

Are you ready for a new step in your career?

The Job

We are looking for an Application Support Engineer! its mission will be focused on Delivery functions, Training, Professional Services and some aspects of "Second Tier" Support. You will be responsible for service management, incident/request/change/issue management, application deployment management, professional services/consulting, and customer satisfaction.

The offer

  • Hybrid flex position
  • Annual salary ranges from 30k to €50k + annual bonus
  • Excellent benefits package
  • Permanent contract directly with end client
  • International project

Responsibilities

  • Work together with the team to plan and ensure that new application
  • Ensure that defined SLAs are met for the set of customers depending on your team
  • In case operations or supervision tools report misfunction, you may be part of a "resolver group"
  • Coordinate with the Engineering team for the delivery of corrections/updates when needed
  • Even if a traditional ServiceDesk process is in place, you and your team will be charge of enforcing SLAs, keeping informed your set of customers either directly or via another customer-facing team in case of incident/problem/maintenance outages.

Requirements

  • Excellent communication skills
  • At least 3 years of professional experience as an Application Support Engineer (preferably in the Airlines or Aviation domain with ACARS / Datalink knowledge)
  • University degree or equivalent in Telecommunications or Computer Science/IT
  • Experience in both cloud and traditional environments services deployment for Microsoft Suite (Microsoft Windows Server, SQL Server, .net);
  • Excellent interpersonal skills ideally in a customer facing environment:
  • Experience of Airline Flight Operations and Products & Service knowledge around aircraft communication services environment
  • Experience with training, implementation, continuous improvement, ongoing mentorship and definition of best practices

Interested? Apply now!

Know someone who could be interested ? Please share! We have an incentivized Referral Program you can take advantage of if you want (500€ or more!)

Application Support Engineer - up to €50k

Barcelona
Full time

Published on 30 Jan 2023

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