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Governance Manager (Business Digital Office) - Multiple locations or telecommute

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job DescriptionThe Governance Manager will report into the Business Digital Office of the Consumer and Business Banking business line (CBB BDO) and will be responsible for managing governance to enable financial, business, and customer success.

The Governance Manager will partner across multiple teams and functions to implement the Digital Operating Model within U.S. Bank - a simplified structure that leads to outcomes that ultimately help digitize sales and servicing and improve customer centrality for Consumer, Small Business and Wealth customers in an increasingly competitive environment.

The Governance Manager will be responsible for creating transparency that drives acceleration of operational activities by implementing simplified, light governance rhythms and routines that are intuitive and clearly articulated such to enable product teams to move faster and more seamlessly. This will include planning and coordinating cross-team and cross-functional communications, along with designing easy-to-use master documents that provide clarity about the holistic impact of digital investments to customers and colleagues and showcase the synchrony between Consumer and Business Banking (CBB), the Chief Digital Office (CDO), and Technology and Operations Services (TOS).

The Governance Manager will be an established collaborator and seasoned operator with significant depth and breadth in digital and technology systems within retail banking, with a proven track record of successful collaboration across multiple teams and functions. The Governance Manager will be highly skilled at synthesizing and summarizing large volumes of information across multiple enterprise teams into concise, aesthetically pleasing, easy-to-understand standalone communications across all levels of hierarchies.

This is no "business as usual" role. To succeed, we need someone who is a high energy business transformer that understands digital transformation and how to monetize customer interactions in a digital-first world. The Governance Manager should be accustomed to pivoting based on changing customer needs and expectations and experienced at guiding colleagues and teams in quickly adapting and thriving under those conditions. The Governance Manager should be skilled at communicating with executive and senior leadership, product teams, code developers, risk partners, and others throughout an enterprise. This is a great opportunity to ensure that brilliant digital experiences are provided to our customers and ensuring U.S. Bank is central to our customers wherever they go.

Key activities include:
Own process to implement Digital Operating Model across multiple enterprise business lines to deliver digital investments at speed and at scale to customers, colleagues, and communities

Act as a leader to drive transparency and build synchrony to create a unified digital-first vision across CBB, CDO, and TOS

Partner with CBB, CDO, TOS, and functional leaders to capture and measure in-flight activities and articulate a holistic performance story

Support an environment that motivates and promotes high engagement and collaboration to achieve objectives

Successfully navigate a landscape filled with changing customer needs and expectations

Core competencies include:
Strategic and Commercial Acumen - proven ability to develop a comprehensive vision and strategic plan, and support execution rigor to deliver results. BGM should have the ability to demonstrate deep understanding of systems, facts, and outcomes and be able to translate into a persuasive performance story.

Executing Results - ability to set ambitious, tangible, and measurable targets to drive execution towards digital excellence. Demonstrates personal responsibility for achieving overall team results, operating with a sense of timeliness, decisiveness, and responsiveness.

Building Relationships and Influencing - outstanding ability to build relationships and use influence effectively across a variety of constituencies. Operates with integrity and a highly credible and adaptable leadership style and can quickly establish rapport and build productive relationships with peers and leaders throughout CBB, CDO, and TOS.

Adaptability - is comfortable with ambiguity, with the ability to be flexible and adapt in all situations. Works well under stress and pressure. Learns from both successes and failures. Rebounds quickly from disappointments and is persistent during adversity. Comfortable with taking strategic risks to improve the business and is prudent in ability to assess risk - neither risk averse nor reckless regarding risk-taking.

Basic Qualifications
- Master's degree, or equivalent work experience
- 10 or more years of experience in project management activities
- Two or more years of managerial experience

Preferred Skills/Experience
- Excellent verbal and written skills are related to creating communications and making presentations - Excel and PowerPoint advanced skills required
- Substantial experience leading change in an Agile environment across multiple business lines and levels of hierarchy
- Significant digital development or design experience with product/project management
- Significant experience launching digital capabilities to customers and frontline colleagues
- Excellent tactical implementation, planning/forecasting, and analytical skills with the business understanding of how digital activity flows through to key performance indicators

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting

EEO is the Law
Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Salary range reflected is an estimate of base pay and is for the primary location. Base pay range may vary if an offer is made for work in a different location. Pay Range: $117,385.00 - $138,100.00 - $151,910.00

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Governance Manager (Business Digital Office) - Multiple locations or telecommute

Cincinnati, OH
Full time

Published on 29 Apr 2021

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