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Principal Systems Engineer - End User Computing

Job Description

Parexel Informatics is one of the industry's leading solution providers and we help customers accelerate the drug development process through innovation. Our product portfolio is built on leading-edge technology and is combined with extensive medical and clinical expertise. As the technology business unit of Parexel International Corporation, we're able to leverage our massive investment in technology with our parent company's wealth of hands-on clinical expertise.

This role is based in our new modern state of the art office in Nottingham city centre which has excellent transport links and has a great working environment and the feel of an innovative technology company.

Job Purpose:
As a Principal Engineer - End User Computing, you'll lead and provide guidance on the build and operation of our IT estate to enhance the availability, performance, reliability and security of solutions and platforms.
This role will be focused on the support of our user base, provision and control of asset management and managing the relationship with our Managed Service Partner

This may require you to work outside of normal business hours providing support to the development and support functions.

You will be seen as a Subject Matter Expert within the role and will be expected to evidence the collaborative and leadership behaviours that support working in a team with architects, developers, support staff, infrastructure engineers and testers as well as evolving and implementing the standards defined within the Company.

As a Principal Engineer you will show creative and innovative problem-solving skills with a willingness to take responsibility and support the wider team for complex issues as they arise. You will understand and set the examples of best practice and standards to develop and implement solutions that operate at scale - seeing your own technology efforts directly improve the reliability and security of products.
You will own relevant technologies, coach and mentor others in the operation and adoption of those technologies. You will liaise with our partners on any implementation of those technologies, lead projects and guide your peers.
Qualifications

Skills & Experience:

  • Experience in hardware, software, networks or telecommunications systems support & operations.
  • Demonstrable experience in the support and control of an End User Computing estate
  • Experience of working closed with a Managed Service Provider
  • Experience is required in several of the following technical areas, with (SME) Subject Matter Expert knowledge in one or more.

  • Desktop Operating Systems (Unix, Linux and Windows)
  • Active Directory, Azure Active Directory, Federated Access and LDAP
  • SCCM and Software Packaging / Delivery
  • Cloud Technologies (Azure, AWS) - IaaS and PaaS
  • Familiar with networking topologies, networking hardware and exposure to network standards and network protocols.
  • High Availability Technologies (Clustering, Replication etc.)
  • Asset and Configuration Management
  • Change Management
  • Continual Service Improvement
  • Testing Methodologies
  • User Focus
  • Personal behaviours and attributes:
  • Excellent interpersonal, verbal and written communication skills with team communication and positive stakeholder management
  • Experience working within ITIL Framework of Service Management.
  • Maintains an in-depth knowledge of specific specialism in the field and provides expert advice regarding their service area showing leadership when researching and implementing new solutions.
  • Ability to present to medium & large sized audiences
  • Experience of coaching others resulting in demonstrable improvements in technology skills
  • You understand users and can identify who they are and what their needs are based on evidence. You can translate user stories, propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.

  • Knowledge, Education & Experience:

  • Degree in Software Engineering or Computer Science field, or equivalent or has performed at a Systems Engineer or Cloud Engineer for a minimum of 3 years
  • Professional IT Certifications are desirable
  • Excellent knowledge of ITIL V3 or V4, Foundation certification is desirable
  • Fluent in English both written and oral.
  • In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading edge benefits that you would expect with a company of this type.

    Apply today to begin your journey!Why Work at Parexel

    There are pivotal moments in every career: Sharing new treatments. Improving processes. Delivering life-saving advances. The people who succeed are the ones who make the journey go further and faster every time. What if you had a partner to support you as you reach the next level in your professional path? A partner who believes a collaborative environment is key to achieving your goals? A partner who is dedicated to your health and wellness so you can help make a difference in the lives of millions worldwide?

    That's Parexel. We're a diverse team of professionals focused on one goal: getting treatments into the hands of those who need them most. Working together, the results we bring to our clients and the opportunities we bring to our team get better with every step.

    How can we help you on your journey? Find your path, and learn more on LinkedIn , YouTube , Facebook , Twitter , and Glassdoor .

    Principal Systems Engineer - End User Computing

    Nottingham, UK
    Full time

    Published on Nov 23 2020